he77 Privacy Policy
he77 is fully transparent about how your personal information is collected, used, and protected. Read our policy and play with peace of mind.
This Privacy Policy ("Policy") describes in detail how he77 collects, processes, stores, and protects the personal information of users on the he77 platform. When you use the he77 website, app, or any of our services, you are considered to have accepted the terms of this Policy. We treat your privacy with the highest importance and keep your information secure through SSL encryption and the most advanced security measures available.
This Policy has been prepared in accordance with the applicable laws and data protection regulations of Bangladesh. If you have any questions, please contact our support team at any time via 24/7 live chat.
What Information We Collect
Personal Identification Information
During account registration and the verification process, we may collect the following information:
- Full name and date of birth
- National ID card or passport number
- Valid email address
- Residential address
- Mobile number (linked to bKash, Nagad, or Rocket)
Financial and Transaction Information
For secure payment processing, we collect:
- Deposit and withdrawal transaction history
- Payment methods used (bKash, Nagad, Rocket)
- Transaction date, time, and amount
- Details of bonus and promotional offer usage
Technical and Usage Information
Information collected automatically to improve the platform:
- IP address and device information
- Browser type and operating system
- Login time and session information
- Game play history and preferences
- Cookie and web beacon data
Communication Information
For the purpose of providing support services, we keep records of:
- Live chat conversations
- Email communication details
- Complaints and their resolution information
- Support ticket history
How Information Is Used
he77 uses collected information for the following legitimate purposes:
| Purpose | Details |
|---|---|
| Account Management | Handling registration, login verification, and ensuring account security. |
| Payment Processing | Securely completing deposits and withdrawals through bKash, Nagad, and Rocket. |
| Fraud Prevention | Detecting suspicious activity and keeping accounts secure. |
| Customer Service | 24/7 live chat support and quick resolution of queries. |
| Platform Improvement | Analyzing services to enhance the user experience. |
| Legal Compliance | Adhering to applicable laws and regulations and meeting regulatory requirements. |
| Bonuses and Promotions | Sending personalized offers and responsible gambling messages. |
Cookies and Tracking Technology
he77 uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and personalize our services.
Essential for the core functionality of the platform. Cannot be disabled.
Remembers your language and preference settings.
Analyzes platform usage patterns to improve services.
Detects fraud and ensures session security.
You can control cookies at any time by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.
Sharing Information with Third Parties
he77 never sells, rents, or transfers your personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: The minimum necessary information is shared to complete transactions through bKash, Nagad, and Rocket.
- Technology Service Providers: With trusted technology partners who assist in operating the platform — only as needed to provide the service.
- Law Enforcement Agencies: Information is provided to the relevant authorities in the case of a court order or legal obligation.
- Fraud Prevention: With security services dedicated to account protection and fraud detection.
- Business Transfers: In the event of a company merger or acquisition — always subject to the terms of this Policy.
All third-party service providers are contractually bound to ensure the same standard of data protection.
Information Security Measures
Technical Security
- 256-bit SSL encryption — on all data transfers
- Firewall and intrusion detection systems
- Encrypted storage of sensitive information
- Regular security audits and vulnerability assessments
- Two-Factor Authentication
Administrative Security
- Limited and controlled data access for trained staff
- All employees and contractors bound by confidentiality agreements
- Regular training on data protection
- Incident Response Plan
- Procedures for prompt notification in the event of a data breach
While we are committed to ensuring the highest level of security, no system on the internet is completely free from risk. If you suspect a data breach, please notify our support team immediately and change your password.
Data Retention Period
he77 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account and Identity Information | 5 years after account closure | Legal compliance and dispute resolution |
| Transaction Records | 7 years after account closure | Compliance with financial regulations |
| Communication Logs | 3 years | Service quality improvement and dispute resolution |
| Technical Logs | 12 months | Security analysis |
| Marketing Preferences | Until consent is withdrawn | Sending personalized offers |
At the end of the designated period, information is securely deleted or anonymized.
Your Rights and Controls
As a he77 user, you have the following rights:
You can request to know what information we hold about you.
You can request the correction of inaccurate or incomplete information.
You can request that your information be deleted, provided there is no legal obligation to retain it.
You can object to certain processing activities, including marketing.
You can receive a copy of your information in a machine-readable format.
You can withdraw consent given for data processing at any time.
To exercise these rights, write to our support email: [email protected] — we are obligated to respond within 30 days.
Protection of Minors
he77 is a responsible platform. Our services are for users aged 21 and above only. We do not knowingly collect any personal information from minors.
Verified documents including a national ID are required for age verification at the time of registration. If we find that a minor is using our platform, that account will be suspended immediately and the related information will be deleted.
A request to parents and guardians: stay aware of the online activities of your children or underage family members. If you notice anything suspicious, please let us know.
Policy Changes and Updates
he77 reserves the right to update this privacy policy from time to time. The policy may be revised due to changes in services, the addition of new technologies, or legal requirements.
For significant changes, we will notify you by email or through a notice on the platform. For minor changes, the "Last Updated" date at the top of this page will be updated.
Continued use of the platform after any changes will be considered as your acceptance of the revised policy. We therefore recommend reviewing this page regularly.
Contact Us
For any questions or comments about this privacy policy, or to exercise your rights, please contact us through the channels below. Our team is always ready to help you.
Live Chat Support
Live chat support in Bengali is available 24 hours a day, 7 days a week. Get quick answers to any data protection related questions.
Email Contact
For privacy-related requests and formal inquiries:
[email protected]
We typically respond within 30 business days.
Related Policies
Read our other policies for more information: