he77 Terms and Conditions

General Provisions

he77 ("Platform", "we", "us") is an online betting and casino service operated for eligible players in Bangladesh. These terms and conditions ("Terms") apply to use of the he77 website and its associated services.

By accessing this platform or creating an account, you are considered to have fully accepted every provision of these Terms. If you do not agree with any part of these Terms, please refrain from using he77.

• These Terms are written in Bengali and the Bengali version is the final and binding version.
• he77 may amend these Terms at any time without prior notice.
• Continued use of the platform after amended Terms have been published will be considered acceptance of the new Terms.
• he77 is committed to ensuring a safe and fair gaming environment.

Account Registration and Eligibility

To create an account on he77, the following conditions must be met:

• You must be at least 21 years of age.
• You are creating the account in your own name and for your own use.
• Only one account per person is permitted — creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be truthful, accurate, and complete.
• It is your responsibility to keep your account password and login details completely confidential.

If information provided on an account is found to be incorrect or false, he77 reserves the right to suspend or terminate the account and forfeit all pending balances.

Age Restrictions and Age Verification

he77 is a responsible platform and we are committed to protecting minors from online gaming.

• he77 may request proof of age at any time — national ID card, passport, or birth registration certificate.
• Failure to complete age verification will result in immediate account termination.
• If an account is created by providing a false age, all deposited funds and winnings will be forfeited.

Deposits, Withdrawals, and Payment Policy

4.1 Deposit Rules

• Minimum deposit amount: ৳100 (per method).
• Accepted payment methods: bKash, Nagad, Rocket.
• All deposits must be made from your own payment account — use of third-party accounts is prohibited.
• After each deposit is successfully processed, it is generally added to your account within a few minutes.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals will always be sent to the same payment method used at the time of deposit.
• Withdrawal requests may be held pending until identity verification is complete.
• he77 reserves the right to place a hold on withdrawals if fraud or unusual activity is suspected.

Bonuses and Promotions

he77 offers various bonuses and promotions from time to time. Each offer has its own terms, and the general bonus rules are as follows:

5.1 Welcome Bonus

• The bonus applies once only and only at the time of the first deposit.
• Bonus funds may not be withdrawn before the wagering requirement is met.
• Any attempt to claim bonuses from multiple accounts will result in termination of all associated accounts.

5.2 VIP Cashback

he77's VIP program has four tiers, each offering a weekly cashback benefit:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.4% weekly cashback
• Gold — up to 0.6% weekly cashback
• Platinum — up to 0.8% weekly cashback

Promotion to a higher tier happens through active play and regular participation. Wagering conditions specific to VIP cashback may apply.

5.3 General Bonus Rules

• he77 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If bonus abuse or an attempt to meet conditions strategically is detected, the bonus and any associated winnings will be cancelled.
• Bonus funds are for wagering purposes — they are not directly withdrawable.

Betting and Gaming Rules

The following general rules apply to all games and bets on he77:

• Once a bet has been confirmed, it cannot be changed or cancelled.
• For bets affected by technical errors or connection issues, he77 will make a decision after investigation.
• The outcome of all games is determined by a certified random number generator (RNG) and fair play is guaranteed.
• If unusual betting patterns or suspicious activity are detected, he77 reserves the right to suspend the account during an investigation.
• The rules of individual game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, etc.) apply alongside he77's terms and conditions.

Responsible Gaming Policy

he77 believes that online gaming is a form of entertainment — it should be enjoyed for fun, not treated as a source of income. We care deeply about the mental and financial wellbeing of all our players.

• We provide players with the ability to set their own deposit and loss limits.
• Through the self-exclusion feature, you can temporarily or permanently deactivate your account.
• If you feel that gaming is having a negative impact on your daily life, please contact our 24/7 live chat support.

For detailed responsible gaming guidelines, please visit our Responsible Gaming page.

Account Suspension and Termination

he77 reserves the right to suspend, restrict, or terminate an account in any of the following circumstances:

• Violation of any provision of these Terms.
• Providing false or incorrect information.
• Operating multiple accounts.
• Fraudulent activity or bonus abuse.
• Suspected money laundering or illegal activity.
• Use of third-party payment methods.

You may also contact he77 support at any time to request closure of your account.

Limitation of Liability

he77 accepts no liability in the following situations:

• Disruption to a gaming session caused by loss of internet connection or technical issues.
• Software errors on the part of third-party game providers.
• Financial losses arising from your own gaming decisions.
• Access to your account by an unauthorised third party resulting from your failure to keep your login details confidential.
• Service disruptions caused by unforeseen circumstances (natural disasters, cyber attacks, government directives).

he77 always strives to provide a seamless and high-quality service, and we apologise for any temporary disruption caused by technical reasons.

Privacy and Data Protection

Protecting your personal information is the highest priority for he77. The information we collect is used solely for the following purposes:

• Account registration and identity verification.
• Payment processing and fraud prevention.
• Providing customer service and support.
• Meeting the legal obligations of the regulatory authority.

For our full privacy policy, see the Privacy Policy page.

Dispute Resolution Process

In case of any dispute or complaint, please follow the steps below:

1. First, report the issue to our 24/7 live chat support.
2. If the issue is not resolved through live chat, send a detailed email to [email protected].
3. In all efforts to resolve disputes, he77 will follow a fair and transparent process.
4. he77's maximum timeframe for delivering a final decision is 14 business days.

Contact & Support

Use the following channels to get in touch with he77:

• Live Chat: 24 hours a day, 7 days a week, direct support in Bengali.
• Email: [email protected]

If you have any questions about these terms and conditions, our support team is always ready to help. Our goal is to ensure a safe, fair, and enjoyable experience for every player at he77.